Returns policy

We believe that the goods we offer are of good quality and make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please contact us by e-mail.

Email Customer Services

If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible. Damaged or faulty goods will be replaced by the equivalent product.

We will only refund money paid for the products that are returned to us unworn in the original packaging.

We are unable to accept any returns on pierce earrings or any jewellery set that includes pierce earrings for hygiene purposes other than defective or damaged goods.

Returns must be received within seven days of receipt of goods stating the reason for return.

A credit will be made to your PayPal account for the goods only, but not for the cost of postage.

We endeavour to respond to complaints within 5 working days.

Please email us at info@bridal-jewellery.co.uk for return instructions before sending any items back to us.