Frequently asked questions

Below is a list of the most frequently asked questions, if you cannot find the information you are looking for then please contactus.

Ordering
How can I pay for an order?
Do I have to order online?
Can I track my order?
How will I know you have received my order?
Can I purchase a gift for someone else and have it send to them?
Can I have my order sent to my place of work?
Your out of stock of an item, what now?

My Basket
How do I add an item to my basket?
How do I take an item out of my basket?

Delivery
Where do you deliver and what are the charges?
When will my goods arrive?
Can I get you to tell Royal Mail to leave the item with a neighbour etc?
What happens if I provide you with an incorrect or incomplete delivery address?
What happens if I miss the postman?

Contact Us
How do I contact you?

Payment
When will my account be debited?
What will I receive in my order?

Returns & Refunds
Can I return an item?

Site security & privacy
Is it safe to give my debit/credit card details online?
How secure is your site?
What is your policy on Data Protection?

Products
Tell me more about product descriptions?
Can the length of a necklace be increased?

How do I know if certain items match?

 

Ordering

How can I pay for an order?

We currently only accept orders by Credit card or Debit card via PayPal.

You can pay with your debit or credit card as a PayPal guest, and so make a 'one-off' payment to us via PayPal, this means you don't need a PayPal account.

PayPal accept all major credit and debit cards.

Please visit the Payment Options page for more details on how to pay.


Do I have to order online?

Yes, we are an online business only.

Please visit the Payment Options page to find out more.


Can I track my order?

Yes. You can track you order via the Royal Mail website, once your order is dispatched to you, only then will you receive an Email from us providing you with a Royal Mail unique ID no. with which you can track your parcel. Track your order at Royal Mail.

If you have ordered by Email or by Post and have not told us your Email address, or you do not have an Email address then we cannot send you a tracking number.


How will I know you have received my order?

If you have ordered online you will receive an email confirming your order.


Can I purchase a gift for someone else and have it send to them?

In the interests of security, we only allow the ordered piece of jewellery to be sent to the registered address of the card holder.


Can I have my order sent to my place of work?

We recognise this as an option because our mail system requires a signature of receipt, we therefore require 2 addresses from you. One being your payment card registered address and the delivery address.


Your out of stock of an item, what now?

Sometimes we do sell out of certain jewellery lines, re-ordering from our suppliers can take several weeks, so we have provided you with a facility to let us email you when the item is back in stock.

If the item is 'Out of Stock' the item will have a link saying 'Email me when back in stock', just click on this link and another window will pop-up, please submit your email address to us, and as soon as we have more information or get the item back in stock we will email you.

My Basket


How do I add an item to my basket?

Select the jewellery and the quantity desired then click on the Add to Cart button.



How do I take an item out of my basket?

Change the item quantity to 0 and press the Recalculate button. This will remove the item from your basket.

Delivery


Where do you deliver and what are the charges?

We offer free standard delivery on all orders sent to the UK. We charge £5.99 for Special Delivery P&P to the UK and £7.49 for Southern Ireland, for any number of jewellery items per order. The Special Delivery service is a UK delivery service and is next day delivery from the dispatch date, it is insured and requires a signature upon receipt of the goods.

All ordered jewellery is delivered in a Bridal-Jewellery presentation box, as good as gift wrapped!

For all delivery enquiries please look at the Delivery Charges page.



When will my goods arrive?

For UK orders your goods should arrive within 1-3 working days for Special Delivery and within 3-5 working days for Free Delivery, this is the number of days after you placed your order with us, depending upon stock availability.

Remember all UK deliveries are sent either Recorded Signed For or Special Delivery both via Royal Mail.

All orders are insured and recorded and will have to be signed for.

Royal Mail usually delivers Special Delivery parcels before 1pm in the UK.


Can I get you to tell Royal Mail to leave the item with a neighbour etc?

I am sorry but we cannot pass on details to the Royal Mail about specific deliveries. These include such requests as "Please leave around the back gate" or "Please leave with my neighbour, if I'm not in" etc.


What happens if I provide you with an incorrect or incomplete delivery address?

If you provide us with an incorrect or incomplete address, or postcode the Royal Mail will probably not be able to find you and deliver the parcel. If this occurs the parcel is usually returned to the sender i.e. Bridal-Jewellery.

If you provided us with an incorrect address, it will be up to you the customer to pay another £2.99, £4.99 or £6.49 postal charge for us to re-send your delivery. We will only resend the delivery once the original parcel has been returned to us undamaged.

If at this point you decide to not carry on with the order, you will be refunded the cost of the items but NOT the postage costs, that is once the original parcel has been returned to us undamaged.

Please make sure you enter your correct address details when ordering.


What happens if I miss the postman?

You should be left a card stating the goods have been returned to your local sorting office, ready for your personal collection. You may also required ID when collecting the parcel.

Contact Us


How do I contact you?

If you need to contact us please see the Contact Us page.

 

Payment



When will my account be debited?

Your PayPal account will be debited once your order has placed.


What will I receive in my order?

You will receive the goods ordered, a order/dispatch note and a credit/debit card receipt copy.

 

Returns & Refunds


Can I return an item?

If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible. Damaged or faulty goods will be replaced by the equivalent product.

We will only refund money paid for the products that are returned to us unworn in the original packaging.

We are unable to accept any returns on pierce earrings for hygiene purposes other than defective or damaged goods.

Returns must be received within seven days of receipt of goods stating the reason for return.

A credit will be made to your PayPal account or a cheque refund if payment was received by cheque for the goods only, but not for the cost of postage and packing.

For more information please visit the Returns Policy page.

 

Site security & privacy

Is it safe to give my debit/credit card details online?

We use 128bit encryption on our SSL secure web server, the highest rated security publicly available. This means ordering via PayPal via our website could not be safer.



How secure is your site?

We use 128bit encryption on our SSL secure web server, the highest rated security publicly available.



What is your policy on Data Protection?

All credit/debit card information is not stored electronically or on paper after your order has been completed. We do keep information on your order for our financial records.

We will never sell or distribute your private information including email address to anyone.

For more information see our Privacy Policy.

Products

Tell me more about product descriptions?

Description of goods are those commonly used in the trade and unless otherwise stated refer to imitation products only, for example this includes pearls, gold and silver.

All our jewellery is normally non-reactive and contains very low nickel content. Our jewellery is all nickel compliant.

Can the length of a necklace be increased?

The length of a necklace cannot be increased, some necklaces will already come with an extension chain, and this will be mentioned in the description of the item.

How do I know if certain items match?

In the description of each jewellery item you will sometimes see other jewellery codes referenced as matching other items, just click on the links and a separate window will appear displaying that related item.

If you need to know if a certain item matches, and that item does not have related links on the description, then please contact us.

 

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